This is reflected in the report The State of Cx in 2020, carried out by the consulting firm Simplr. In two waves, with surveys in February and June, they have tapped the opinion of customers on how the response time of companies when they have requested contact or help impacts the perception they have of companies. Among the data obtained by the study, an overwhelming 94% of customers who received an immediate response from the company (less than 60 seconds) were satisfied. to answer hundreds of emails or develop an.
AI that answers for us in a chat, tasks that can take days or weeks, sizing a Call Center and exponentially multiplying its capacity is a matter of minutes. . The solution is provided mobile number list by two factors: virtual switchboard and CRM in the cloud. These two elements allow us to set up as many customer service posts as we need in record time - and take them down when we don't need them - regardless of borders, since it is possible to combine them with different virtual numbers to serve customers on their own language from a local phone.
On the other hand, while the virtual switchboard is in charge of managing communications, extensions and different aspects of communication - voice menus, recordings, diversions -, these are channeled through the CRM, which is the one that keeps the record of each request, action and conversation with customers, as well as the performance that each of the agents have had in their activity. All of this, provided that we opt for a cloud solution that allows us, online, without the need for the agent we have just hired - and who is at home - to only need a computerthat sell by phone have earned more in the crisis 14.09.2020 phone sales We are in the digital era, of web pages, applications and, apparently, these are the most successful channels for bringing a company's products and services to its customers.